CareMail Service - Pilot Project
At the Niagara Health System, we recognize patient-centred care starts with support from family and friends. Our free NHS CareMail service lets you stay in touch with someone you care about during their hospital stay.
Simply fill out the form below with your message and the patient's formal name and room number (if known). Volunteers will deliver the basic e-mail message in a sealed envelope within 24 hours of receiving it. E-mails received on weekends and holidays will be delivered the next business day.
Unfortunately, we cannot deliver e-mail messages after a patient has been discharged from the hospital and gone home.
Please ensure you've read, and understand, the disclaimer at the bottom of this page before sending your CareMail message to a patient.
Important Privacy Information About NHS CareMail
- Please do not include anything in your message that you would feel uncomfortable writing on a postcard being sent through regular mail.
- NHS will make every reasonable effort to deliver messages to patients listed in the patient directory; if a patient has requested that their name be removed from the patient directory, our volunteers will not be able to deliver your email message.
- We are unable to confirm delivery of any emails due to patient confidentiality.
- Undeliverable e-mail messages will be disposed of securely. For undeliverable personalized cards, we will contact the sender to discuss alternative delivery options.
Messages deemed to be inappropriate, offensive or menacing will not be delivered. The NHS reserves the right to take appropriate action in these circumstances which may include reporting such activities to the appropriate authority.