Our Vision

Together in Excellence – Leaders in Healthcare

Our Mission

• Working within an integrated system for a healthier Niagara.
• We provide equitable and timely access for people throughout Niagara to a wide range of patient-focused care and services;
• We provide a full continuum of care through partnerships with other health and social service providers within and beyond Niagara;
• We enhance community well-being and health care delivery through promotion, education and research;
• We commit to innovation and continuous quality improvement in health services to meet our changing health care needs.

Our Success Factors

Success Factor 1: Focus on Those We Serve
In focusing on those we serve, our strategic goal is to ensure that people get the right service with the right information at the right time in the right place by the right providers.

Success Factor 2: Bring out the Best in Each Other
In bringing out the best in each other, our strategic goal is that the NHS will become the place where staff, physicians, and volunteers choose to work.

Success Factor 3: Build Strong, Successful Partnerships
In building strong and successful partnerships, our strategic goal is that people know and trust the NHS and partner with us for mutual benefit, to meet the needs of our patients and customers.

Success Factor 4: Create A Better Way
In creating a better way, our strategic goal is that the NHS develops a culture where we promote, reward and become recognized for creativity, innovation and excellent in service delivery.

Success Factor 5: Use our Resources Wisely
In using our resources wisely, out strategic goal is that the NHS is appropriately resourced from a human, capital, and fiscal and technology perspective to meet the needs of our patients.

Our Core Values

Compassion

• We focus on patient needs, concerns and feelings
• We display courtesy and helpfulness to others at all times
• We take time to listen first
• We speak to others in a dignified and understanding manner
• We demonstrate sensitivity to the situations of others

Professionalism

• We strive for quality in all aspects of work
• We take responsibility for actions
• We acknowledge the contributions and successes of others
• We welcome new ideas and innovative thinking
• We take advantage of and encourage new learning opportunities

Respect

• We value the ideas and opinions of others
• We promote and support teamwork
• We communicate with others in a positive, considerate and open manner
• We display trust and integrity at all times
• We respect everyone’s privacy
• We treat others fairly