John Bragagnolo is the General Manager of Pen Centre in St. Catharines and has twenty five years’ experience in the property management industry. He holds a Bachelor of Science in Biology (Physiology and Pharmacology) from the University of Western Ontario and has completed many Master in Business Administration level courses. He holds a certificate in Human Resource Management from Queen’s University and a certificate in Performance Excellence from the Disney Institute. John has a particular interest in the areas of customer service, human resources and performance excellence. John has served in many senior volunteer positions, including past Chair of the Board of the Timmins and District Hospital, past executive member of the St. Catharines General Hospital Foundation and was Chairman of the New Garden City Complex Advocacy Committee. He currently serves on the New Garden City Spectator Facility Fundraising Committee and is a member of the Niagara Labour Market Planning Committee. John and his family reside in St. Catharines.