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IT’S ABOUT

Delivering Safe Quality Care

Indigenous Health Services & Reconciliation

Building trust through partnership, presence and culturally safer care

At Niagara Health, reconciliation is an ongoing commitment grounded in listening, learning and building meaningful relationships with Indigenous patients, families, communities and partners.

Over the past year, the Indigenous Health Services and Reconciliation (IHSR) team expanded its impact across the organization and region, advancing culturally safe care through advocacy, collaboration and community partnership.

A significant effort included supporting First Nations communities during large-scale evacuations caused by flooding, wildfires and infrastructure challenges. Over nine and a half months, Niagara Health and its partners supported more than 3,200 evacuees, with more than 5,300 individuals displaced at the peak. The IHSR team played a critical role in helping individuals access care, navigate services and maintain connections to community during this time.

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Alongside this response, Niagara Health continued to advance reconciliation and health equity initiatives in the following ways:

  • The organization marked its first Indigenous Peoples Month, expanding opportunities for education, storytelling and engagement.
  • Launched enterprise participation in the 4 Seasons of Reconciliation training program.
  • Indigenous voices also helped shape planning for the future South Niagara Hospital, contributing to culturally inclusive spaces, signage and Indigenous art.
  • Collaboration with the Niagara Peninsula Aboriginal Area Management Board supported Indigenous youth engagement and introduced students to future careers in healthcare and skilled trades.
  • Engagement also began on an Indigenous Self-Identification initiative, ensuring a community-informed and culturally respectful approach.

In addition, partnerships with organizations such as the Ontario Federation of Indigenous Friendship Centres supported Indigenous anti-racism education for staff and leaders.

For many patients and families, these efforts have made a meaningful difference:

"In our teachings, great emphasis is put on strong family and community bonds… I saw firsthand the advocacy and support from the Indigenous team.”
— Oliver, Indigenous patient and community supporter

Looking ahead, the IHSR team continues to focus on expanding culturally responsive care, strengthening partnerships and advancing key initiatives, including Kidney Care supports, Baby Bundles, Moccasin Making programs and a Traditional Medicine Garden.

Together, this work reflects Niagara Health’s ongoing commitment to reconciliation and to creating a healthcare environment where Indigenous patients and families feel respected, supported and connected.

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1,247

patients supported

8,422

patient encounters

849

participants in community programming

“In our teachings, great emphasis is put on strong family and community bonds… I saw firsthand the advocacy and support from the Indigenous team.”

Oliver, Indigenous patient and community supporter

Spotlight Highlights

More ways we are building trust

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Niagara Health and Indigenous Primary Health Care Council at partnership signing

New partnership with Indigenous Primary Health Care Council

Niagara Health is proud to announce its formal partnership with the Indigenous Primary Health Care Council (IPHCC), marking an important step forward in our ongoing journey towards Reconciliation.

As the first hospital in Ontario to formalize this collaboration, Niagara Health remains committed to learning, growing and taking action to improve healthcare experiences for Indigenous Peoples.

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Niagara Health social worker deepens commitment to Indigenous health

Carrie Vanderform's co-op placement with IHSR was more than a requirement—it was a personal calling.

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IT'S ABOUT

Improving the Emergency Department experience

Improving access, flow, and patient experience remains a key priority for Niagara Health.

Through targeted investments in people, processes and technology, teams are advancing meaningful improvements in the Emergency Department while strengthening care across the system.

From expanded roles for nurse practitioners and initiatives focused on patient flow and wait times, to clinical excellence, new models of care and leading‑edge diagnostic and treatment technologies, these efforts reflect a system‑wide commitment to timely, high‑quality care.

The highlights that follow showcase how innovation, collaboration and continuous improvement are enhancing care experiences for patients and families throughout Niagara.

Spotlight Highlights

Flow, care and compassion in the Emergency Department

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Additional Highlights

Advancing care through partnership, innovation and collaboration

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Stroke Accreditation

Niagara Falls Hospital received Stroke Distinction from Accreditation Canada, confirming that Niagara Health meets national standards for stroke care across prevention, emergency treatment, rehabilitation and recovery.

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IT'S ABOUT

Turning Knowledge into Better Care

Niagara Health Knowledge Institute

The Niagara Health Knowledge Institute website page, opens in new tab (NHKI) was established in 2023 to bring research closer to the bedside — embedding clinical trials, applied research and academic partnerships directly into patient care.

Supported by strong partnerships and a clear mandate, the NHKI was created to formalize Niagara Health’s role in community hospital-based research and ensure that evidence is not only generated, but applied in real time to improve care.

While still in its early stages, NHKI is already demonstrating the role a community hospital can play in advancing evidence-based care. In 2025, 32 physicians participated as local principal investigators or co-investigators on clinical trials, with 629 patients enrolled across 58 multi-centre clinical research studies. This work provides patients in Niagara with local access to novel therapies and clinical trials that may otherwise require travel outside the region.

NHKI is also helping build future research and healthcare capacity through initiatives such as 10 Summer Student Research Scholarships, while expanding Niagara Health’s research reach through study partnerships spanning nine countries globally. By focusing on practical research that addresses real system challenges — from patient flow to the needs of an aging population — it is helping to improve outcomes, strengthen recruitment and build a culture of continuous learning across Niagara Health.

By bringing research directly into clinical environments, it is helping to ensure that innovation translates more quickly into better care for patients across Niagara.

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250K

grant to boost

community hospital research
30

Publications

authored by Niagara Health affiliates
58

Active Multi-centre Research Studies

Growing roots, reaching further.

Read the NHKI annual report

Spotlight Highlights

Improving patient care through research

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Dr. Jennifer Tsang (she/her), NHKI Executive Director and Chief Scientist

$250,000 grant to boost community hospital research

A major focus of the study is making sure patients in Niagara have the same opportunities to benefit from cutting-edge research as those treated in larger academic centres.

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Elaina Orlando, Director of Research Operations at Niagara Health

Prestigious federal eligibility for health research funding secured

The Niagara Health Knowledge Institute (NHKI) continues to strengthen research, education and academic partnerships — advancing innovation, learning and evidence‑informed care across the system. Through collaboration with academic institutions and community partners, NHKI is building research capacity, supporting learners and helping translate knowledge into practice to improve patient outcomes.

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Sixth annual Research Day expands research capacity

Strengthening research in community hospitals and translating evidence into better patient care were the focus of the Niagara Health Knowledge Institute’s sixth annual Research Day, which brought together nearly 200 researchers, clinicians and health system partners from across Niagara, Hamilton and the Greater Toronto Area.

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