Quality, safe patient care is a top priority for Niagara Health, and our teams are always looking for ways to enhance the services we provide.
For the second consecutive time, Niagara Health has earned the highest accreditation rating – Accreditation with Exemplary Standing – following a recent evaluation of all of our programs and services against national standards.
“We are very pleased with the findings of this accreditation and the strong performance of Niagara Health throughout this rigorous process,” says Interim President Angela Zangari. “Our patients and families deserve our very best, and our accreditation with exemplary status demonstrates the hard work of everyone on our team to be extraordinary for our patients and families.”
The Accreditation Canada surveyors applauded Niagara Health for many achievements, including:
- Passionate and engaged staff and physicians, collaboration among teams and a strong focus on patient safety
- Our kind and caring culture
- Launch of our new Niagara Health Engagement Network and our commitment to genuinely partner with patients and families to improve experiences
- Strong community partnerships
- Our Board and leadership recruitment and development
- High praise from residents at our Welland long-term care facility for our staff and the care they provide
- An increasing focus on research and education
- An active and diverse ethics committee and use organization-wide of an innovative ethics framework & toolkit to assist with decision-making
Accreditation Canada is an independent, not-for-profit organization that accredits healthcare and social services organizations in Canada and around the world.
Patient, family communication
We’ had conversations with patients and families about things we do to keep you safe including washing our hands, checking patient identification, preventing falls and pressure injuries (bed sores).
A student from Thorold Secondary School designed artwork to inspire conversations about quality and safety. Patients, families and NH team members had the opportunity to have their photo taken with the stunning artwork as a backdrop.
Extraordinary Caring. Every Person. Every Time.
