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Patient & Visitor Information

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Patient and visitor information at Niagara Health

Information for patients, their families and visitors about what to expect when visiting Niagara Health.

Our purpose is to provide extraordinary caring for every person, every time. We know that being admitted to hospital can be stressful and overwhelming. At all of our hospital sites we do whatever we can to make your stay as comfortable as possible. We are committed to providing a safe, secure and respectful environment.

The sections below have been prepared as a guide to help you adjust to your new surroundings and answer as many questions as possible.

Niagara Health's Hospital Handbook has the latest information to help answer questions you or a loved one may have.

Your Hospital Handbook

Get the latest information to help answer questions you or a loved one may have. 

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Notice of BORN Ontario Cybersecurity Incident

BORN Ontario is a prescribed perinatal and child registry that is funded by the province’s Ministry of Health. BORN Ontario was the victim of a cybersecurity incident earlier this year and your information may have been impacted. The incident was caused by a vulnerability in the file transfer software BORN Ontario utilized, called MOVEit.

We are among the many Ontario healthcare providers that share personal health information with BORN Ontario related to pregnancy, birth and newborn care – important healthcare encounters that can affect lifelong health. BORN collects data from healthcare providers pursuant to the authority afforded to it in the Personal Health Information Protection Act (PHIPA). BORN Ontario uses this information to identify immediate care gaps affecting individuals, link information to appropriate care providers, perform health system quality assurance, and analyze data for emerging trends.

For specific details about the incident, and to find out if your or someone in your family’s information may have been impacted, please visit the BORN Ontario website 

Atteinte à la cybersécurité chez BORN Ontario

BORN Ontario est un registre de renseignements sur les soins périnataux et infantiles autorisé et financé par le ministère de la Santé de l’Ontario.

BORN a connu un incident de cybersécurité plus tôt cette année qui a peut-être impliqué vos renseignements de santé. Le tout résulte d’une vulnérabilité du logiciel de transfert de fichiers MOVEit dont BORN s’est servi.

Nous figurons parmi les nombreux prestataires de soins qui transmettent à BORN des renseignements personnels sur la santé liés aux soins reçus pendant la grossesse, l’accouchement et la petite enfance, soins importants pouvant influencer la santé à long terme. BORN recueille ces données auprès des prestataires selon l’autorisation prévue par la Loi sur la protection des renseignements personnels sur la santé.

BORN utilise les données pour repérer des lacunes dans les soins de santé, acheminer de l’information aux prestataires appropriés, assurer la qualité du système de santé et déceler les tendances émergentes.

Pour en savoir plus sur l’incident et déterminer si vos données ou celles de vos proches ont été affectées, consultez le 

How to get here

Niagara Health is a regional healthcare provider with multiple locations and a growing network of community-based and virtual services. Niagara Health also offers several programs in the community including the Niagara Falls Satellite Dialysis Centre, New Port Centre in Port Colborne and Withdrawal Management Services in St. Catharines.



On-site parking is available across Niagara Health. Signage at each location will direct you to park in the lots designated for patients and visitors.

A gated system is in place at our hospitals in St. Catharines, Niagara Falls and Welland. Pay and display systems are in use at the Port Colborne and Fort Erie urgent care centres.

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St. Catharines, Niagara Falls and Welland HOSPITALS

Parking lots with the gated system have three payment options - cash, VISA or MasterCard. The parking system cannot take debit at this time.

You can use your VISA or MasterCard by directly swiping to get in and out of the parking lot. The same card must be used to enter and exit and no ticket is required.

Alternatively, you can take a ticket upon entry into the parking lot. Bring the ticket into the hospital with you – do not leave it in your vehicle. There are kiosks at the entrances where you can pay by cash, VISA or MasterCard before leaving the building. If you have a ticket, you can also use your VISA or MasterCard to pay at the exit gate. You would need to insert your ticket into the machine, followed by your VISA or MasterCard.

Port Colborne and Fort Erie URGENT CARE CENTRES

When parking in pay and display lots, please purchase a ticket in the machine and display it on your dashboard.

Did you know? Revenue generated through parking services helps to purchase much-needed healthcare equipment used at Niagara Health across the region. We appreciate your support.

Wheelchair Accessibility

Wheelchair-accessible entrances are available at all hospitals. Please follow hospital directional signage for drop-off and pick-up areas.

Map of Niagara Health Sites

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Patient and Family Bill of Rights

We worked with patients, community members and members of our team to develop values aimed at establishing a caring relationship built on mutual respect and understanding with our patients, their family members and alternative decision makers. Read the bill of rights

Patient and Family Declaration of Values (PFDoV)

Our PFDoV is a document that outlines the values that support partnerships with patients, families and caregivers across the healthcare system. 

Learn more

Niagara Health Navigator

Your virtual front door to health services in Niagara

Niagara Health Navigator is a mobile app that gives you access to a growing set of resources to help you navigate your care journey.

Learn more or get started for free today

Get the Niagara Health Navigator app on the App Store Get the Niagara Health Navigator app in the Google Play story

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