Community partners under one roof to enhance access to mental health and addictions programs. Read more here.
Niagara Health's Mental Health and Addictions Program supports individuals with serious mental illness and addictions needs across the Niagara region.
In partnership with community organizations, the Mental Health and Addictions Program offers services that promote recovery through timely access to quality, evidence-informed care that is sensitive to the physical, emotional, spiritual, cultural and social needs of patients and families across the lifespan.
If you or a loved one is experiencing any of the mental health and addiction emergencies listed here, you should go to the nearest Emergency Department or call 911, if you are unable to get to the hospital safely (for example if you have taken an overdose).
If you are in crisis and just need to talk with someone, call COAST Niagara 1-866-550-5205.
If you would like to know more about mental health and addiction resources across Niagara Region, call the Access Line at 1-866-550-5205.
On your journey through our program, you will meet many different interprofessional team members who will work closely with you and your family to understand and meet your needs. Below is a list of the different team members you may meet and some links for more information:
The addiction medicine physician specializes in the comprehensive assessment and treatment of addictions issues and, where appropriate, also addresses mental health concerns. For more information visit www.csam-smca.org
The addiction counsellor provides the support, resources, and judgment-free guidance that can be utilized on your addictions recovery journey. For more information visit www.ccsa.ca
The addiction worker screens, assesses, and implements interventions for substance use disorders. For more information visit www.ccsa.ca
The dietitian supports you and your family as you learn about the importance of diet, nutrition and optimal intake for health and wellness. Together you will work on a diet plan that fits your unique needs. For more information visit www.collegeofdietitians.org
The hospitalist provides medical care and treatment while you are in hospital. For more information visit www.ontariosdoctors.com
The nurse practitioner provides comprehensive health assessment, ordering and interpreting diagnostic tests, prescribing of pharmaceutical agents, and performing procedures. For more information visit www.cno.org
The occupational therapy assistant works with the occupational therapist to implement a therapy plan that promotes functional abilities required to optimize health and manage day-to-day activity. For more information visit www.caot.ca
The occupational therapist assists in developing, recovering, improving as well as maintaining the skills needed for daily living and working. Fore more information visit www.caot.ca
The pharmacist works closely with the interprofessional team to advise about best treatment options for you and to provide education about medications that you may take. For more information visit www.ocpinfo.com
The psychiatrist assesses and diagnoses mental health and addictions-related issues, and works with patients and families to develop a treatment and management plan of care. For more information visit www.eopa.ca
The psychologist assesses, diagnoses and treats emotional, mental and behavioural disorders using a variety of evidence-based approaches. For more information visit www.cpa.ca
The psychometrist is responsible for the administration and scoring of psychological and neuropsychological tests under the supervision of a clinical psychologist or clinical neuropsychologist. Testing can be done for many reasons,including diagnosis clarification or to answer a specific clinical question. For more information visit www.napnet.org
The recreation therapist uses a variety of different interventions, including arts and crafts; drama, music, and dance; sports and games; and community outings to help maintain or improve physical, social, and emotional well-being. For more information visit www.canadian-tr.org
The registered nurse works with individuals, and families to assess their mental health needs and develops a plan of care to meet identified needs. For more information visit www.cfmhn.ca
The registered practical nurse assesses mental health and addictions issues and needs and works collaboratively to develop a plan of care based on individual recovery goals. For more information visit www.cno.org
The social worker provides direct services to individuals, couples, families, and groups in the form of counselling, crisis intervention, and therapy, as well as advocacy, coordination of resources, and case management. For more informaiton visit www.casw-acts.ca
The chaplain works with individuals around their spirituality in a number of different ways, including religious practice, personal relationships, artistic creation, and connection to nature to name a few. For more information visit www.spiritualcare.ca
The Psychiatric Emergency Service is a dedicated four-bed unit in the Emergency Department at the St. Catharines Site. The PES team provides crisis management, psychiatric assessment and treatment to individuals presenting with an emergency. Individuals are either discharged from PES or admitted to one of our Acute Inpatient Mental Health units.
PES supports mental health and addictions care in the Emergency Departments at the Greater Niagara General Site and the Welland Site through the use of videoconferencing.
The Sexual Assault and Domestic Violence team provides confidential and individualized treatment to individuals who have experienced a sexual assault or are victims of intimate partner abuse. The team consists of nursing for the immediate emergency care following an assault and the social work team who provide trauma counselling. Click here for more information about SADV services across the province.
The PICU provides a higher level of observation and care for patients who cannot be fully cared for on the acute mental health units. The unit balances safety, low-stimulation and therapeutic approaches to care for individuals with a higher level of need.
Patients may be discharged directly from PICU with follow-up in the community or in the Outpatient Program at the hospital. Some patients may require a longer length of stay in one of our Acute Inpatient Mental Health units.
These units provide 24-hour psychiatric assessment, short-term treatment and stabilization for adults who cannot be fully treated on an outpatient basis. Most admissions occur through the Emergency Department. The typical length of stay on an acute unit is approximately 7-10 days, and patients may be referred for a longer stay depending on their unique situation or may be discharged with follow-up plans either in the community or in the Outpatient Program at the hospital.
This unit provides more specialized care for patients requiring a longer period of stabilization. The focus is on assisting individuals to improve functional abilities while their treatment plan is being further supported to promote continued wellness after discharge. Follow-up care is organized in the community or at the hospital, based on individual needs.
The Transition to Independent Unit is used to support a step-down approach to discharge that enables individuals to live in an independent environment that is a bridge between inpatient care and community. The focus during the brief TIL stay is on community reintegration and focused rehabilitation goals.
The CL Service provides mental health and addictions consultation to medical, surgical and critical care areas across Niagara Health. Individuals are provided with follow-up care, which may include discharge to the community with initiation of referrals or admission to inpatient mental health when medical issues are stabilized.
Niagara Health offers outpatient mental health services at the St. Catharines Site, Greater Niagara General Site and Welland Site. Typically, outpatient services are for individuals needing short- and longer-term assessment, treatment and support. Referrals come from community health care providers, family physicians, the Emergency Department or from inpatient services. To ensure you are referring to the most appropriate program that best suits the needs of the client, please review the outpatient services provided below:
Addiction Recovery Services are offered in St. Catharines and Port Colborne. The programs are members of Addictions Ontario.
Contact information is provided under each addiction service listed below.
The New Port Centre at Port Colborne General Site offers residential and community treatment options to help people overcome substance use. The New Port Centre treatment culture is flexible, respectful and compassionate and a range of services is available for men and women at this 35-bed residential facility.
The 18-day program for addiction recovery offers a menu of treatment choices to serve clients’ needs.
Addiction Recovery Downloads:
Phone: 905-378-4647 ext. 32500 | Email: NewPortAdmin@niagarahealth.on.ca
Withdrawal Management Services (Detox) is a 20-bed program; 12 beds for men’s withdrawal and 8 beds for women’s withdrawal. The service is located at 264 Welland Ave. in St. Catharines and is open 24 hours a day, seven days a week.
The services provided include telephone support, safe withdrawal management, supportive counselling, access and referrals to community services.
No referral is necessary and a call is recommended to ensure availability.
Phone: 905 682 7211
The RAAM (Rapid Access Addictions Medicine) Clinic is a clinic for people looking for help with substance use (alcohol and/or other drugs). This service provides assessments and treatment for substance use problems such as alcohol, opioids, cocaine, benzodiazepines, and cannabis. Medications may be prescribed for substance use, withdrawal, and craving. Referrals for counselling will be offered. Treatment or referrals for any co-occurring psychiatric problem will be provided as necessary.
For opioid use disorders, opioid agonist treatment with methadone and buprenorphine are available. Patients with chronic pain on opioids can be referred and assessed for presence of a possible opioid use disorder. However if these patients do not have an opioid use disorder they will not be seen on an ongoing basis and opioid prescriptions will not be provided.
Please have your family doctor complete a RAAM referral form and fax to to 905-704-4420 and if any questions call 905-378-4647 ext 49613. For self-referrals please call 905-378-4647 ext 49463
The Out and About Clinic, 264 Welland Avenue, St. Catharines, provides care to clients who have an opiate addiction with Methadone or Suboxone replacement therapy.
Multidisciplinary treatment is offered by a therapeutic team including a physician, nurse practitioner, and general and addiction-specific counselling staff. The nurse practitioner is available to provide primary medical care to those clients who do not have a family doctor.
Access and referrals are available to all services of Niagara Health, including hepatitis care.
A Better Choice program, 264 Welland Avenue, St. Catharines, provides intensive case management to pregnant/parenting women with substance use issues and their family units (ages 0 – 6 years).
Parenting skills training and health teaching, advocacy and referrals are also provided.
Niagara Health works with many mental health and addictions community partners...learn more.
Port Colborne New Port Centre
Phone: 905-378-4647 ext. 32542
Douglas Memorial Site in Fort Erie
Phone: 905-378-4647 ext. 50102
St. Catharines (264 Welland Avenue)