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Long-Term Care

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Extended Care Unit

We are proud to offer quality care, programs and services to older adults in our community at our Extended Care Unit (ECU) and Interim Long-Term Care (ILTC).

The Extended Care Unit is a 75-bed long-term care facility that operates alongside a 40-bed interim long-term care unit at the Welland Site. There are private, semi-private and basic accommodations available and all resident rooms are served with air-conditioning. We work to see that all residents live with dignity and in security, safety and comfort.

We provide a variety of programs and services to support the physical, psychological, social, spiritual and cultural needs of our residents. These services include:

  • nursing and medical care
  • recreation and restorative care
  • pharmaceutical care
  • laundry services
  • spiritual and religious programs
  • volunteer programs

An active Residents’ Council meets monthly to make decisions related to program and environmental issues as they apply to their home. Cable TV, foot care, hairdressing and barber services are also available to residents.

Contact information

We are located at 65 Third St., Welland, ON L3B 4W6


Kerry Abbott
905-378-4647 ext. 33501 

Director of Care

Shirley Fleming
905-378-4647 ext. 33503

Infection Prevention and Control Lead

Felisha Zabor
905-378-4647 ext. 33503

Executive Vice-President, Clinical Operations

Heather Paterson
905-378-4647 ext. 52310 

Long-Term Care Family Support and Action Line

Toll-free: 1-866-434-0144
Hours of operation: 8:30 a.m. - 7:00 p.m., 7 days a week

For more information on contacting the Ministry of Long-Term Care, click here.

Quick Links

Latest updates

IN IT TOGETHER: ECU staff 'going the extra mile' to keep residents connected to loved ones

May 26th, 2020

It's the creative ways our Extended Care Unit team is connecting residents with their loved ones that has been most inspiring for Julie Horton during the pandemic.

ECU team helps couple celebrate 50th anniversary

May 2nd, 2020

When Jane Thomas walked up to the front door of the Extended Care Unit at our Welland Site, her wedding song, When a Man Loves a Woman, was playing on a speaker outside.

COVID-19 Updates

How do I become an Essential Care Partner?

To become an Essential Caregiver (ECG) for a resident in the ECU, please contact Lezlie Leduc, Programs and Services Manager at 905-378-4647 ext. 34585. You will be provided with documents to complete and are required to participate in infection prevention and control (IPAC) and personal protective equipment (PPE) training, provided by the ECU, prior to being granted Essential Caregiver status.

Rapid Antigen Testing

At this time, anyone entering the home must complete a rapid antigen test, regardless of vaccine status.

For further information regarding visitor requirements and other helpful information, please click on the link below.

See the Ministry of Long-Term Care guidelines to learn more. 


Music and Memory Program

Recreational Therapy

Our Recreational Therapy focuses on enhancing the leisure lifestyles of residents within the home through a variety of recreation and leisure opportunities, including community involvement, active living, social groups and entertainment. We have staff that offer programs and activities seven days a week, including some evening programs.

Music and Memory Program

The Music and Memory Program is designed to enhance the quality of life for our residents, particularly those with cognitive impairments such as dementia which can cause experiences of agitation or depression. The program has helped to improve the mood and behaviour of residents and has been effective in reducing incidence of falls by creating more relaxing environments.


We invite you to consider making Niagara Health your home. Our compassionate and respectful culture supports the social, emotional and care needs of all residents.

Admission to a long-term care home is arranged through the Hamilton Niagara Haldimand Brant (HNHB) region. We encourage residents and families to keep choice of homes and information up to date with the HNHB region.

We support interim unit residents in transferring to a permanent home placement.

Niagara Health