About Niagara Health

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We are Niagara Health and our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results. EXTRAORDINARY

About Niagara Health

We are a multi-site hospital that provides a wide range of inpatient and outpatient services, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care. A full list of our services is available in our Sites and Services section.

We serve over 450,000 Niagara residents across six sites. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring. In fact, Accreditation Canada has awarded Niagara Health with Exemplary Standing, a clear demonstration of our team’s commitment to the highest safety and quality standards.

More patient care statistics.

Our History

A majority of Niagara hospitals were given direction by Ontario’s Health Services Restructuring Commission to amalgamate in 1999. In March 2000, Niagara Health was created as a full amalgamation of 8 hospitals – 3 large community hospitals, 3 smaller rural hospitals, 1 specialty complex care hospital and 1 outpatient rehabilitation centre. This complex merger, including Boards of Trustees, has resulted in many levels of integration in infrastructure and programs as our network works together in the provision of services.

In November 2004, new directions were issued by the Province that Niagara Health would be the sole provider of acute inpatient care for most of Niagara. As a result, the former Hotel Dieu Health Sciences Hospital, Niagara was placed under governance and management of Niagara Health in August 2005. This St. Catharines hospital was renamed the Ontario Street Site. At the same time, Shaver Hospital and Niagara Rehabilitation Centre were placed under the governance and management of Hotel Dieu and the Religious Hospitallers of St. Joseph, and renamed Hotel Dieu Shaver Health and Rehabilitation Centre.

The new St. Catharines Site, which opened on March 24, 2013, replaces the two older St. Catharines sites, the St. Catharines General and Ontario Street sites, and brings new regional services to Niagara for the first time.

Map of Niagara Health Sites

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  • Accessibility

    Niagara Health is committed to continually improving accessibility for people with disabilities in employment and services provided to our community. We want to ensure everyone we interact with has a positive experience consistent with our goals of providing patient-centred care and building a quality work environment for all. As a hospital, caring is at the core of all that we do. Accessibility planning at Niagara Health is part of our no...
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  • Code of Conduct

    Niagara Health is committed to a safe and supportive work environment in which everyone is respected and valued. The way we treat each other is reflected in how our patients, family members and visitors view and trust us. The Code of Conduct sets the standard of behaviour expected from all individuals providing service. For more information please read the  Niagara Health Code of Conduct . Working together with RESPECT R Respon...
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  • Community Advisory Committee

    The Community Advisory Committee is one of many ways Niagara Health receives input and perspectives from those we serve. Community participation in healthcare services is an increasingly important goal for Niagara Health and the Community Advisory Committee provides valuable input that helps improve patient services and quality of care. Committee Members Akiv Jhirad Darlene Venditti Frances Bonomi...
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  • Community Polling

    Our annual polling of Niagara residents continues to see improvement in a number of important areas. This is a significant accomplishment thanks to the extraordinary commitment of all members of the Niagara Health team. Each year since 2011, 1,000 residents from all 12 Niagara municipalities are randomly surveyed by telephone to gauge their attitudes and opinions about Niagara Health. This input is extremely valuable and factors into strat...
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  • Environmental Stewardship

    Niagara Health is improving its electromechanical infrastructure to increase service reliability for employees and patients, and to reduce its energy costs and environmental footprint. You can help us by reducing your energy consumption! Green design at St. Catharines Site • A reduction of potable water use by 20% through the use of water-efficient plumbing fixtures; • A 29% reduction in the building’s energy consumption when c...
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  • Local Health Integration Network

    Niagara Health is one of approximately 200 healthcare agencies in the Hamilton Niagara Haldimand Brant LHIN. There are 14 Ontario Local Health Integration Networks responsible for planning, integrating and funding healthcare providers, including hospitals, community mental health and addictions agencies, community support services, community health centres, Community Care Access Centres and long-term care homes. Niagara Health is part of th...
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  • Our Purpose, Vision and Values

    OUR PURPOSE   Extraordinary Caring. Every Person. Every Time. At Niagara Health, Extraordinary Caring is what our patients, their families, our volunteers, our teams, and our community need and deserve. Caring is so much more than care. Both the physical and emotional part of caring is at the heart of our purpose.  We know that the most advanced equipment in the world isn’t enough, it takes more to put a smile on a lonely face or war...
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Niagara Health System