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Emergency and Urgent Care

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Changes to Urgent Care Clinic hours

The Urgent Care Centres in Fort Erie and Port Colborne are open from 10 a.m. to 8 p.m., seven days a week.

Learn more

If you think you or a loved one is experiencing a medical emergency, call 9-1-1 right away or come to the nearest Emergency Department.

Primary care should be your first point of care if you do not need emergency care. This includes family doctors’ offices, walk-in clinics, nurse practitioner clinics, community health centres, pharmacies and other healthcare options. Using any of these options can help you and your loved ones access the care you need on a timely basis and, whenever possible, avoid an unnecessary visit to the Emergency Department.

If you have a concern that cannot wait for a scheduled medical appointment, visit one of our Urgent Care Centres. Our Urgent Care Centres in Port Colborne and Fort Erie operate from 10 a.m. to 8 p.m., seven days a week. You can also access virtual urgent care without leaving your home by visiting Urgent Care Ontario.

Emergency Departments provide 24-hour access to care for people experiencing trauma, serious injury or serious illness. Patients with the most urgent needs are always seen first, even though they may arrive after other patients. Niagara Health operates Emergency Departments in Niagara Falls, St. Catharines and Welland.

Know your healthcare options

Know your healthcare options in Niagara

There are many services available in our community.

Niagara region is home to a network of healthcare services and providers available to you.

Know your healthcare options

The NOHT-ÉSON’s Resource Navigator is a great resource to local and provincial services, pointing you to health and social care resources in your community.

Urgent Care Centres

Effective Wednesday, July 5, the Urgent Care Centres in Fort Erie and Port Colborne will operate from 10 a.m. to 8 p.m., seven days a week. Learn more

Our Urgent Care teams treat patients for injuries or illnesses like sprains or strains, minor cuts or burns that cannot wait for a scheduled appointment with a family doctor or other primary care provider.

Fort Erie Site, 230 Bertie Street

Port Colborne Site, 260 Sugarloaf Street

If you need help travelling between Fort Erie and Port Colborne, the Niagara Region is providing free transportation. Please call 905-980-6000 ext. 3550 or 1-800-263-7215 to book a ride.

Emergency Departments

Our Emergency teams treat patients with serious and life-threatening conditions.

St. Catharines Site, 1200 Fourth Avenue

Niagara Falls Site, 5546 Portage Road

Welland Site, 65 Third Street

All our infection prevention and control measures are in place to maintain a safe environment and must be followed by everyone.

Know where to go:

Emergency Department vs. Urgent Care Centre

Understanding the types of conditions that can be treated in an Emergency Department and Urgent Care Centre can ensure you access the right care you need. Team members from the Fort Erie Urgent Care Centre share where to get treatment for common ailments.

Updated Fit2Sit Protocols at St. Catharines Site Emergency Department

To provide the best quality of care across the community, Niagara Health has worked with Niagara Emergency Medical Services (NEMS) to implement updated Fit2Sit protocols that will assess each patients’ acuity and determine their placement.

Please note that all patients waiting for care will continue to be closely monitored. Patients in the waiting room are asked to contact triage staff if their condition changes.

How does the Fit2Sit assessment work?

  • Non-acute patients that are able to sit upright without the use of a stretcher will be supervised by Emergency Department triage staff in the waiting room.
  • Acute patients that are unable to sit upright, require the use of a stretcher or meet other exclusion criteria will be accompanied by the care of a paramedic until they are admitted appropriately.

What changes can I expect?

  • All patients arriving to the Marotta Family Hospital Emergency Department via an ambulance will be assessed according to specific inclusion and exclusion criteria to determine whether they will wait in the NEMS bay with a paramedic or independently in the Emergency Department waiting room.

What benefits will this bring?

  • This initiative will allow Niagara Health and NEMS to continue ensuring excellent and effective care for all patients while still allowing the most acute patients to be seen first.
  • Fit2Sit allows paramedics to return to the community faster to provide emergency care to those in need.

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Niagara Health