Leading Practices

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Our commitment to provide extraordinary caring to every person, every time is receiving international attention, demonstrating Niagara Health’s leadership in creating positive change in quality and safety. We received international recognition by Accreditation Canada and the Health Standards Organization for 17 Leading Practices following a rigorous evaluation process. These practices are people- centred, safe and efficient, and healthcare institutions around the world can look to our practices to make improvements in quality, safety and the care experience.

Providing high-quality, safe care is the No. 1 priority of Niagara Health, and we’re very proud to share this summary of our Leading Practices.

Anterior Hip and Early Ambulation Discharge program built around an innovative hip replacement procedure that’s less invasive and decreases recovery time

Be Kind, a respectful workplace strategy to promote a safe, respectful, caring and inclusive environment

Extraordinary U leadership program

Fit to Sit for patients brought to the Emergency Department by ambulance and assessed to be well enough to transfer to a chair instead of unnecessarily waiting in a stretcher

Innovative Injury Prevention and Return to Work Strategies

Integrated Comprehensive Care (ICC) Program for Chronic Obstructive Pulmonary Disease and Congestive Heart Failure wraps care around the patient 24x7 by fully integrating the hospital and home care team.

Music and Memory program to increase quality of life for people with dementia

Ontario Telemedicine Network in Mental Health and Addictions to increase healthcare access with telecommunications technology for patients who are unable to travel to the sites where services are offered

Pain, Agitation and Delirium Management in the Intensive Care Unit to enhance the patient and family experience

Patient Flow Simulation to reduce Emergency Department overcrowding

Physician Reflective Review Tool supports the ongoing development and education of healthcare practitioners

Rapid Access Addiction Medicine Clinic provides assessments and treatment for substance use

Real-Time Patient Experience Surveying developed by our Information and Communications Technology team to understand the care experience for patients in real time and address any concerns on the spot

Route NHS internal communications strategy to prepare for Accreditation in 2015

Targeting Malnutrition Using the Integrated Nutrition Pathway which identifies at-risk patients and works with them on nutrition treatment plans

Three Wishes Program comprised of acts of compassion for ICU patients and families

We TOA for Physicians, a structured approach to improve the safe sharing and exchange of information during patient transitions

Niagara Health System