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When to visit an Urgent Care Centre

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Niagara Health operates two Urgent Care Centres in Fort Erie and Port Colborne that are open 24 hours a day, 7 days a week.

Our teams treat patients for injuries or illnesses like sprains or strains and minor cuts or burns that cannot wait for a scheduled appointment.

 

If you think you or a loved one is experiencing a medical emergency such as a stroke, heart attack or severe injuries, call 9-1-1 right away or go to the nearest Emergency Department.

Come to an Urgent Care Centre for treatment for:

  • Nausea, vomiting, flu
  • Coughs, colds and fever
  • Ear, nose, throat and eye problems
  • Minor cuts that may need stitches
  • Sprains, strains, sports injuries
  • Minor asthma flare-up or allergic reactions

You can also access urgent care from anywhere using your mobile phone, tablet or desktop.

Monday to Friday from 9 a.m. to 4:30 p.m.

Book your same-day virtual appointment

What to bring with you

Please be prepared with:

  • Ontario health card
  • List of all medications and allergies (you can ask your local pharmacy to help fill this out)
  • Emergency contact information
  • Private and out-of-province health insurance information

During the COVID-19 pandemic, there are enhanced infection prevention and control measures in place to keep everyone safe. If you need support and would like a family member or friend to accompany you, check our COVID-19 visitor guidelines in advance.

During your visit

The patients with the most urgent need are always seen first, even though they may arrive after other patients.

 Learn what to expect during your visit.

  1. When you arrive in the Urgent Care Centre, you will visit the Triage Nurse, who will assess your condition. The nurse will ask you for your medical history, your list of medications and will give you instructions on next steps.
  2. Tell the Triage Nurse immediately if your condition changes or you begin to feel worse.
  3. Don’t leave without telling the Triage Nurse and having your condition re-evaluated.
  4. Don’t eat or drink anything without speaking to the Triage Nurse first — some tests cannot be performed if you have recently had food or something to drink.
  5. Clean your hands often with a cleansing solution provided in the waiting area and stationed around the hospital. Proper hand hygiene is key to prevent and control the spread of infection.
  6. Have only one friend or family member wait with you, if possible. This will help reduce your own level of stress and prevent overcrowding.
  7. Please be respectful and courteous to other patients and hospital staff.

Where to go

Fort Erie Site
230 Bertie Street

Port Colborne Site
260 Sugarloaf Street

Parking

Onsite parking is available at all Niagara Health sites. Signage at each location will direct you to park in the lots designated for patients and visitors and give instructions on how to pay.

See parking fees, where to park and more on our Visitor Information page.

Niagara Health System