Mental Health Community Partners

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Adult Mental Health Services

Canadian Mental Health Association (CMHA) Safe Bed Program

The Safe Bed Program provides 24/7 short-term residential crisis support for individuals age 16 or older who are experiencing a mental health crisis.

The Program offers crisis counseling and a safe therapeutic environment for men and women to stay for a short term as an alternative to hospitalization.

Program staff work with individuals to resolve their crises and link them with available supports in the community.

Referrals can be made by any professionals with a working knowledge of the individual’s current situation and relevant history.  The referral form can be found on our website at the following link HERE

For individuals wishing to self refer, please call the Mental Health and Addictions Access Line at 1-866-550-5205
Location: 15 Wellington Street, St Catharines, ON, L2R 5P7
Call 905-641-2222 for more information on the Safe Bed Program or any other CMHA Programs and Services

COAST (Crisis Outreach and Support Team) Niagara

  • Provides 24/7 crisis line services.
  • Mental health professionals work as a team in partnership with police officers who are specially trained to work with individuals with mental health and addictions issues who are in crisis.
  • Initial information is collected over the telephone, if needed the mobile crisis team will assess the individual experiencing the mental health crisis, in his/her community. If the crisis situation can be managed over the telephone, COAST will work with the individual/agency/family member to build a safety plan with/for the individual.
  • Referral to appropriate follow-up services may be recommended.
  • COAST provides services to individuals, 16 and over, who live in the Niagara Region and are in crisis and have a mental health concern.
  • COAST works in partnership with the Behavioural Supports Ontario (BSO) Crisis Outreach Team (COT). BSO COT assists older adults with responsive behaviours associated with cognitive impairment due to dementia, complex mental health, addictions or other neurological conditions.  

Call toll free: 1-866-550-5205

Community Addiction Services of Niagara (CASON)

  • Same day services available. For more information please contact 905-684-1183
  • Services are designed to help individuals and their relatives/significant others with alcohol, drug and gambling problems to obtain effective treatment.
  • Services include assessment, individualized treatment planning, referrals to appropriate resources, counseling, intensive four week day treatment program, supportive housing and treatment aftercare groups
Location: 60 James Street, Suite 401, St. Catharines, ON, L2R 7E7
Telephone: 905-684-1183

Distress Centre Niagara

  • Provides 24/7 free, confidential telephone crisis support and intervention for anyone in the Niagara Region.
  • St. Catharines, Niagara Falls and Area: 905-688-3711
  • Port Colborne, Wainfleet and Area: 905-734-1212
  • Fort Erie and Area: 905-382-0689
  • Grimsby, West Lincoln: 905-563-6674

Mental Health and Addictions Access Line

  • First point of access to mental health and addictions services in Niagara
  • Telephone support available 24/7 for information and a warm transfer to services
  • Available for anyone 16 and older looking for services for themselves or a loved one
  • In partnership with 16 mental health and addictions local service providers
  • The Access line follows up with agencies after each transfer to ensure connection to service
  • Call toll free 1-866-550-5205 – Press 2

Niagara Health System IMPACT (Integrated Mobile Program for Acute Community Treatment)

  • Provides regional mobile services including assessment and treatment for individuals within their home or preferred location. Services are provided for a short time duration.
  • Services are available for individuals with acute mental health and addictions issues age 16 years and older.
  • Individuals may be referred by mental health and addictions partners within the community.
  • Referrals are accepted Monday to Friday 8:30 a.m. to 4:30 p.m.
  • An initial telephone contact occurs within 3 days of referral.
  • Telephone: 905-378-4647 extension 46400

Niagara Health System Withdrawal Management Services (WMS)

WMS supports men and women (within separate care environments) while intoxicated, in withdrawal, or in crisis as a result of alcohol and/or drug use.

The free, confidential service is provided within a supportive, comfortable environment which is open 24/7.

Services include crisis intervention, withdrawal management, assessments (a comprehensive assessment using standardized addiction testing instruments and biopsychosocial assessments), supportive counseling, self-help groups, consultation, treatment referrals and discharge planning.

We offer a two phased program

Phase one – Withdrawal management care

  • Assisting the client through the withdrawal process with the assistance of an interdisciplinary team including addiction counsellors, clinical supervisors and a Nurse Practitioner
  • Once clients complete the phase one program, they can move into the phase two component of the program, should they desire ongoing structured care or re-integrate back into community.

Phase two – Pre-treatment program

  • For clients who present with an enhanced motivation for change, we offer a comprehensive pre-treatment program. The program provides psycho-educational groups, self-help groups, process groups, and many community agencies come to the pre-treatment program to explain their services to our clients, linking them to the next steps of care post discharge from WMS.
  • Clients can attend the pre-treatment programming on an outpatient basis post discharge from WMS.

No referral is required.

Men’s Program Location:

10 Adams Street
St Catharines, ON L2R 2V8
Telephone: 905-682-7211

Women’s Program Location:

6 Adams Street
St Catharines, ON L2R 2V8
Telephone: 905-687-9721

Oak Centre

Oak Centre is a psychosocial rehabilitation program following the clubhouse approach for people with serious and ongoing mental health issues.  Offering comprehensive support including employment, education, housing, crisis, etc. and meaningful daytime and weekend activities.

Services are available for individuals 16 years of age and older.

Monday, Tuesday, Thursday, Friday 8:30 a.m. to 4 p.m.
Wednesday 8:30 a.m. to 8 p.m.
3rd Saturday of the month 11 a.m. to 3 p.m.

Location: 24 Dorothy St., Welland, ON L3B 3V7.
Telephone, 905-788-3010.

Satellite clubhouse in Port Colborne:  the Lake House, 168 Catharine Street, Port Colborne, ON  L3K 4K6. Telephone 905-834-4300.

Child/Youth Mental Health Services

Kids’ Help Phone

  • Kids Help Phone is a free, anonymous and confidential 24/7 phone and on-line professional counseling service for youth.
  • Call toll free: 1-800-668-6868

Pathstone Mental Health Crisis Services

  • A mobile crisis intervention service providing immediate telephone counseling and, if necessary, on-site crisis intervention in the home, school, hospital, or other community location.
  • Services are available 24/7 for children and youth up to the age of 18 and their families.
  • Counselors have access to psychiatric and psychologist consultation.
  • Information will initially be collected over the phone and an on-site intervention will be organized if assessed as appropriate. 
  • Call toll free 1-800-263-4944

Family Support Niagara

Family Mental Health Support Network of Niagara (FSN) 

In cooperation with the NHS, the Family Mental Health Support Network of Niagara (FSN) provides mental health education and support groups for Niagara families who have a family member (older teenager or adult) dealing with a serious mental health problem and/or co-occurring disorder.

ALL WORKSHOPS ARE FREE. Registration is required.  

To learn more or to register, please call 905-894-6808 or visit


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