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Quality Improvement Plan

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Niagara Health is committed to providing all of our patients, their families, staff, physician, students, learners and volunteers Extraordinary experiences. Our hospital’s Quality Improvement Plan (QIP) outlines our organizational goals, priorities and action steps for quality improvement.

What is the QIP?

The Excellent Care for All Act (ECFAA) came into effect in Ontario in June 2010. This legislation requires all hospitals to create and make public annual Quality Improvement Plans. Many significant improvements have been made since our first plan was developed in April 2011.

ECFAA sets out a number of requirements for hospitals including:

  •  establishing quality committees;
  • implementing patient and care provider satisfaction surveys;
  • developing a declaration of values with public consultation;
  • establishing a patient relations process to address and improve the patient experience; and
  • involving patients and families in the development of QIPs

Our 2022/23 Quality Improvement Plan

The pandemic has necessitated that NH be nimble and flexible. Over the past two years, our focus has been on ensuring the safety and well-being of all Niagara residents.  As we enter into our third year of the pandemic, the focus of the Quality Improvement Plan (QIP) is very streamlined to address the challenges we have faced. Our plan is anchored on transition and recovery from the pandemic with service restoration, patient safety and family presence.



Niagara Health