COVID Care @ Home

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COVID Care @ Home

COVID Care @ Home is a new model of care delivered by St. Joseph’s Home Care (SJHC), in partnership with St. Joseph’s Health System (SJHS), Niagara Health and community partners that connects patients to care wherever they are, whenever they need it.

Benefits of COVID Care @ Home for Patients and Families

  • Access to expanded home and community supports and services.
  • Reduction of unnecessary Emergency Department visits and readmissions.
  • Access to one coordinated team, with a primary point of contact, to help stay connected to acute care expertise, home and community care.
  • Access to one contact point for questions and support.

How the Program Works

Eligible patients will be referred to this program by their clinical team. The hospital team will work with patients and families to ensure all needed supports are in place to support a safe recovery at home. Each care plan will be individualized to the specific patients’ needs.

Our dedicated COVID Care @ Home teams are specially trained to care for patients who are COVID-19 positive. Patients will be cared for by one integrated team and supported by virtual care (phone, video) and remote monitoring, 24/7 on-call services, direct access to specialists and mobile COVID testing, among other services.

Self-refer option in the community

A web portal is now available that makes it easier for people to self-refer to the program for immediate support. Learn more here.

Added Benefits

Hospital Capacity

This new program will help our hospital to maintain capacity and services during the second wave of the pandemic by expanding supports and services in the community for those patients who can safely recover at home.

Infection Prevention and Control in Congregate Care Settings in the Community

Our teams can also provide coaching support and advice in infection control and COVID-care standards to congregate care settings. Similar to our partnerships with long-term care homes, the goal of this proactive approach is to work together so fewer of these settings experience outbreaks and require a crisis response. This work could extend to group homes, hospices, homeless shelters and other congregate settings in our community.

Niagara Health System