Extraordinary Care

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Extraordinary Care - Niagara Health Area of Foucs EXTRAORDINARY CARE

We provide the highest level of quality care by advancing a culture of safety and service excellence. We target initiatives to impact areas like medication safety, patient flow and quality of care. Our We Round initiative has helped reduce patient falls across the organization, as well as decreasing the number of pressure ulcers acquired in hospital. We continue to focus on making improvements with patient flow, as Emergency Department wait times and length-of-stay remain higher than our target. This work includes our focus on Transfer of Care, an initiative designed to improve patient flow and the patient experience.


Patient Flow: Reduce length of time patients admitted wait for a bed.

We Round: Decrease patient falls and decrease hospital-acquired pressure ulcers.

Transfer of Care: Ensure safe and timely exchange of patient information among care providers.

Maintain Exemplary Accreditation Status: Develop and implement a patient safety plan, a patient, family and community engagement/experience plan, and an integrated quality management plan. We submitted a number of potential leading practices to Accreditation Canada and Health Standards Organization for national recognition – 17 of which were accepted.

Decrease the Number of Patient Safety Incidents with Mild Harm and Above by 1%.

400 target | 332current

Increase Patient Safety Culture Survey score results by 10%.

48.2% target | 52.7% current

Helpful Resources

Strategic Plan 2016-2026

Plan stratégique 2016-2026

Proud Moments

While we look forward to future accomplishments, we're also reflecting on some of our extraordinary achievements in 2018.

Read more about our 2018 Proud Moments

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