New Port Centre

We ask that referrals be made through an addiction services agency. We require our referral package to be completed and faxed to us.

We also require the New Port Centre Medical Profile be completed by either a doctor or nurse practitioner. This can be faxed to us upon completion by their office. If you have questions about applying or if you need support through this process, you can reach out to one of our Transitional Support counsellors at 289-783-8192.

Intake Form  Medical Profile Form

New Port Centre
Phone: 905-378-4647 x32500
Fax: 905-834-3002
Email: NewPortAdmin@niagarahealth.on.ca

Once we receive your completed referral paperwork, you will be added to our waitlist. When we are able to offer you an intake date, you will be contacted by one of our counsellors for an intake phone interview. During this call, we will review your information and discuss potential intake dates and availability. We require you to refrain from using substances for five (5) days prior to admission to New Port Centre. You will be assessed upon arrival. You may be redirected to our Withdrawal Management Services if you require a period of stability due to substance misuse. The New Port Centre Intake Coordinator can help arrange pretreatment at Niagara Health’s Withdrawal Management Services (also known as Detox) up to 5 days before an admission date.

Learn more about Withdrawal Management Services

Clients will be provided with a scheduled admission time prior to their arrival. Upon arrival for your scheduled admission, you will be introduced to one of our addiction counsellors who will guide you through the intake process. They will meet with you privately to review your information and discuss any recent substance use. Following this conversation, they will show you to your room and begin the unpacking process. At this time, they will need to search your belongings for any prohibited items. This is done to ensure the safety of yourself and others. Once completed, you will be given a guided tour of the facilities before meeting with our nursing team, who will address any medical concerns and review your medications with you. This medical assessment will include alcohol and drug screening, which helps ensure your safety at New Port Centre.

Our client bedrooms are designed to hold two clients per room. Each bedroom has a lock with keycard access to ensure clients feel safe during their stay. All bedrooms have their own washroom, walk-in closet and temperature control. Standard bedding and towels are provided during your stay.

• Games room (pool table, darts, ping pong, shuffleboard, board games and puzzles)
• Large outdoor courtyard with balcony access (ball hockey, basketball court, volleyball)
• Co-ed Lounge (cable television)
• First-floor lounge (cable TV and DVD player)
• Second-floor movie room
• Large DVD and VHS library
• Large dining room with kitchen access
• Self-serve laundry facilities (free to use)

Paid hospital parking is available in the lot behind New Port Centre. Parking fees are set by the hospital. Learn more about hospital parking options and fees.

New Port Centre is located next to H.H. Knoll Lakeview Park, which has a limited number of free city parking spaces. Clients may choose to park here, but do so at their own risk. These spaces are not monitored by Niagara Health or New Port Centre.

Smoking is not allowed anywhere on hospital property (indoors or outdoors) in accordance with the Smoke-Free Ontario Act and Niagara Health’s workplace policy. This includes the exterior grounds, parking lots and vehicles. Using electronic cigarette products and smoking cannabis are also not allowed.

Smoking or vaping at New Port Centre will result in immediate transition from the program.

Clients are required to have their medications blister-packed prior to their arrival. This can be done by contacting your dispensing pharmacy. Clients are asked to bring enough prescription medication for the 21 days they will be at New Port Centre.

All non-prescription medications (including supplements) must be brought in new, unopened bottles/packaging.

All medications will be collected from clients upon arrival and stored securely in the nurse’s office for the duration of their stay. You will have access to your prescribed medications four times a day, seven days a week.

New Port Centre accepts clients who are currently prescribed Methadone, Suboxone, Kadian and Sublocade, as well as Safer Opiate Supply.

Clients who are prescribed Methadone or Suboxone will be provided with instructions for their prescriber for their stay at New Port Centre. Methadone and Suboxone are dispensed daily by the pharmacist each morning. Dispensing fees do apply.

Clients are welcome to bring their cell phones and personal electronics (laptop, tablet, etc) with them for their treatment stay. Clients are asked not to bring their phones into group settings and can choose to either leave them in their bedroom or lock them up during groups.

Please note: Photography or video recording of any kind is strictly prohibited on New Port Centre property.

The cost of the program (including food and accommodations) is covered by the Ontario government.

Clients are responsible for paying for any medications they require. Additional dispensing fees are required for clients on Methadone and Suboxone. These fees will be discussed during the intake interview.

No. The program is completely non-smoking and non-vaping. Any clients who are found to be smoking or vaping while in the program will be immediately transitioned out of New Port Centre.

No. At this time, New Port Centre does not provide free Nicotine Replacement. Clients can request free Nicotine Replacement Therapy through the Stop On The Net program, or they can access local smoking cessation services.

Learn more about the Stop On The Net program.

Due to the short length of our program, New Port Centre does not allow any visitation during your stay.

New Port Centre has an accessible room on the second floor of our building which can be used by clients of any gender if they have mobility issues. If this is required, we can discuss this further during the intake process.

All clients are required to stay on the property for the duration of their stay. Staff may offer guided group walks for exercise.

No. There is no store or ATM on-site. It is recommended that clients bring cash/debit/credit for items they may require during their treatment stay.

Our Transitional Support counsellors are happy to answer any questions you may have about the program. You can contact us Monday – Friday by calling or texting 289-783-8192.