I was disappointed this week to learn of a situation where a family did not receive the standard of care they deserved after their mother fell in the entrance area of our Niagara Falls site. There have also been similar cases to this at the NHS in the Summer months.
In response to this latest incident, and to ensure clarity to all members of our health care team, I have conveyed to NHS leadership that our policy for response to any visitor in distress will be to ensure a rapid response and transport to the most appropriate clinical setting. Those needing assistance very near our sites will continue to be dealt with on a case-by-case basis, dependent on the safest mode of transport and their individual health care needs.
I will also ask for an update following the review of what occurred in this most recent case. We have contacted the patient’s family and extended our apologies to them.
If you have any comments or questions, please contact me through my confidential email address firstname.lastname@example.org.