A nurse who creates meaningful watercolour paintings to bring joy and memory for patients and their families. A volunteer whose dedication to helping patients goes beyond improving their experience. Managers who lead with compassion.
These are just a few inspiring examples of the Niagara Health Awards of Excellence recipients — remarkable individuals who embody our commitment to Transforming Care.
“I feel incredibly lucky to work alongside such a dedicated team — people who show up every day to provide high-quality care, support one another and go above and beyond for our patients,” said Niagara Health President and CEO Lynn Guerriero.
On Tuesday, June 24, the 18th annual awards were held at the Marotta Family Hospital, recognizing the recipients of 13 awards and the more than 160 nominees who’ve demonstrated extraordinary dedication to compassionate care.
“These awards aren’t just a nice moment — they reflect the heart of our organization. They remind us that behind every shift, every patient story, every small act of care — there’s a person making a difference.”
This year’s President and CEO Award for Extraordinary Performance was presented to Janice Feather, Director of Diagnostic Imaging. When Feather stepped into her role, she brought clarity, compassion and a deep commitment to learning. Leading with empathy, Feather knows her team members by name and her thoughtful, collaborative approach has united the department while having a lasting impact on patient access and care.
“Our hospitals may be built from bricks and mortar, but the true foundation lies in our people,” said Guerriero.
The remaining 12 award categories were presented to exceptional Niagara Health team members during the awards ceremony.
Driven by Optimism Award:
Lynda Reynolds, Unit Aide, Hemodialysis, is a shining example of compassion in action. For more than 30 years, she’s brought warmth, patience and dedication to every shift. From prepping machines to supporting colleagues and comforting patients, Lynda leads with heart. Thirteen of her peers came forward to nominate her for an Award of Excellence. As she steps into retirement, we thank Reynolds for a remarkable career marked by grace, integrity and unwavering care.
Extraordinary Caring Award:
Nicole Bickford’s impact reaches far beyond the front desk. As a Registration Clerk in Oncology, she brings warmth to every patient interaction — cheering them on, listening with empathy and offering strength in difficult moments. Whether advocating for accessibility, stepping in during emergencies, or coming in on her own time to help, Nicole puts people first. Her dedication and kindness make a lasting difference every day.
Achieving Ambitious Results Award:
In just 15 months, Chelsea Smith, Administrative Assistant, has become a vital link between Critical Care and Cardiology, leading two major fundraising events with passion and precision. From raising $20,000 for the ICU’s Three Wishes Penny Sale to orchestrating every detail of the Healthy Hearts Gala, Chelsea’s energy and behind-the-scenes leadership embody the compassion and teamwork that define our organization.
Compassion in Action Award:
At the Niagara Eating Disorder Outpatient Program, Aurelia Spadafora, Registered Psychotherapist, stands out for her extraordinary thoughtfulness and tenacity. One client, facing homelessness, addiction and trauma, found stability and purpose with Aurelia’s support. When progress faltered, Aurelia stepped in again — advocating fiercely and refusing to give up. Her relentless care ensured the client received the help they needed. Aurelia embodies what it means to provide care that is unwavering and life-changing. Her impact is inspiring.
Extraordinary Team Award:
At McMaster University’s Michael G. DeGroote School of Medicine, Niagara Regional Campus, Kristen Jackson and Sarah Litke set the gold standard for excellence through collaboration and tireless support as Administrative Assistants to the Physician Clinical Teaching Department. Whether resolving tech issues, coordinating accommodations, or backing student initiatives, they rise to every challenge with care and dedication. Their seamless teamwork, early starts and late nights ensure residents and students feel valued. Kristen and Sarah create a culture of inclusion and joy — transforming our campus into a true community. Their impact is lasting and appreciated.
Extraordinary Interdepartmental Collaboration Award:
As one of Niagara Health’s complex care sites, the Fort Erie Site Team faces unique challenges every day, yet consistently rises to meet them with unity, compassion and dedication. From urgent care to complex care, diagnostic imaging to dietary services and admin to allied health — everyone plays a vital role. The Fort Erie Site Team lives the values of collaboration, ethical care and continuous improvement. They support each other through hard times and celebrate every success — big or small — like a true family.
Extraordinary Leadership Award:
As Manager of Central Scheduling at the Welland Hospital, Kevin Wylie’s impact on the Central Scheduling Office has been truly transformational. Through innovation, mentorship and strategic leadership, he created a stronger, sustainable team model and introduced new roles that boosted service and morale. He modernized the complex scheduling guide into a user-friendly digital app and is leading the implementation of a new scheduling software. Kevin inspires continuous learning, embraces challenges and leads by example — building a smarter, stronger future for staff and patient care alike.
Extraordinary Future Through Innovation:
Julie Rubel, Clinical Nurse Specialist in Geriatrics, demonstrates visionary leadership and dedication to geriatric excellence. With more than 20 years of experience, Julie advances care through evidence-based practice, gentle coaching and mentorship. She’s led impactful projects such as a delirium assessment pilot and chairs the Canadian Gerontological Nurses Association. Through tools, huddle talks and the Champions Network, Julie fosters inclusive, collaborative spaces that uplift patients, staff and the future of geriatric care.
Extraordinary Volunteer Award:
Barbara Cornelius generously volunteers four days a week at the Marotta Family Hospital — supporting both the front information desk and the 4th floor outpatient clinic — and still finds time to give a fifth day to Community Care. Her warmth, calm presence and dedication to helping patients find their way bring comfort to all who enter. But Barb’s impact doesn’t stop there. She actively seeks ways to improve the patient experience, from rounding up wheelchairs to proposing smart, practical solutions for maintaining wheelchair inventory. Barb even donated funds to purchase a much-needed C-Arm — affectionately nicknamed the Cornelius Arm — and is now funding a new wheelchair fleet. Barb doesn't just support our team, she inspires us.
Extraordinary Patient Partner Award:
Since 2019, Mary Maida has brought warmth, wisdom and exceptional dedication to 38 initiatives across Niagara Health. Her thoughtful leadership has shaped major projects such as the new South Niagara Hospital and Accreditation, where she served as Patient Partner Lead. As a member of the Board of Directors, Mary ensures the patient voice is heard at the highest level — bringing clarity, caring and a focus on dignity and inclusion to every conversation. Her impact is lasting and demonstrates what true partnership looks like.
Extraordinary Patient Experience Award:
Megan Harrisson, an ICU nurse at the Welland Hospital, is celebrated for her extraordinary compassion and creativity. More than a nurse, Megan listens deeply and connects personally with her patients. A talented watercolour artist, she creates meaningful paintings that reflect what brings patients joy. For one young ICU patient who loved The Lion King, Megan painted Simba and gifted it to his family — offering comfort and memory. Her kindness touches patients, families and colleagues alike, leaving a lasting impact.
Extraordinary Physician Impact Award:
Dr. Saleha Munawar exemplifies care that blends clinical excellence with tenderness. Whether on the pediatric ward or at the diabetes centre, she brings warmth, collaboration and a family-centered approach that makes her an extraordinary physician and an invaluable part of the Niagara Health team. When a young diabetes patient’s mother raised concerns about hair loss, Dr. Munawar acted with urgency — ordering tests, arranging referrals and supporting the family between visits. Her persistence and empathy ensured no concern was overlooked.
