We are aware of a recent issue with our third-party diagnostic imaging call reminder service. During a system update designed to improve our communications, reminder notifications were inadvertently sent to more patients than intended.
Please note:
- Reminder calls are normally sent 7 days prior to a patient’s scheduled appointment.
- If you received a reminder and have an appointment within the next 7 days, your notification is accurate—no further action is needed.
- Some patients without appointments in this timeframe may have received a reminder by mistake due to the system update.
We have identified the root cause and are working closely with the vendor to prevent this from happening again.
We apologize for any confusion or inconvenience this may have caused. Thank you for your understanding and continued trust in our care.
