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News & Updates from Niagara Health

On the Road to Readiness

Posted Jan 2nd, 2026

Operational readiness work for the South Niagara Hospital is well underway, with the first project initiation milestone now complete.

Operational Readiness is the planning that ensures the organization, people and systems are fully prepared to safely and effectively operate the new hospital

Over the past few months, members from Stantec and the South Niagara Operational Readiness team led 20 Operational Workflow Validation sessions with Niagara Health’s clinical and support service teams. These collaborative workshops allowed our staff and physicians to review the hospital design, looking at patient and family journeys, provider workflows, medication and supply processes, equipment and technology use, and information flows.

This is important work that allows us to identify the changes from current operations to future state, and forms a critical foundation for the tools, plans and strategies that will guide us into implementation.

From hospital design to move-in day and everything in between, our Operational Readiness Team is involved in almost every aspect of the South Niagara Hospital Project. The group of five clinical and transition specialists is led by Andrea Nguyen, Director, Service Planning and Operational Readiness, who joined the Project Team more than five years ago. The team brings experience working in the hospital environment in various roles, such as nursing, respiratory therapy and diagnostic imaging. Their range of experience and first-hand knowledge of the care and service environment of the hospital gives them an important foundation when it comes to guiding the planning and design of a new hospital so that it achieves Niagara Health's vision of operational excellence.  

Stantec and South Niagara Operational Readiness Teams

Photo: Members from Stantec and Niagara Health's South Niagara Hospital Operational Readiness Team. From left: Barb Evans, Carmen Cernusca, Nathalie Stewart, Nicole Bindoo, Andrea Nguyen, Donna Rothwell, Anastasia Adriyanta and Helena Margiotta.

South Niagara Hospital

By the Numbers

1.3-million-square-feet
300,000-square-feet larger than the Marotta Family Hospital

12-storey building
plus a basement level. Compact building footprint of 250,000-square-feet

475 single-patient bedrooms
an increase of 162 beds for our region

2,400+ parking spaces
including 100+ accessible parking spaces

42,000 pieces of equipment
including 2 MRI machines and 3 CT scanners

8 operating suites
as well as 17 procedure rooms

Increased Emergency Department capacity
3x the size of the current Niagara Falls Hospital ED and able to accommodate twice as many patients

80 examination rooms
located throughout the hospital

14 gardens and terraces
a wellness feature, helping people get closer to nature

788 washrooms
including patient and staff washrooms

Niagara Health System