Patient Relations

The goal of Patient Relations is to enhance the overall quality of care at Niagara Health. We're committed to patient and family-centred care. We work with healthcare teams to enhance the Hospital experience for our patients, families and visitors, and feedback is very important.

We encourage you to contact Patient Relations should you have any compliments, comments, concerns or suggestions regarding Niagara Health services. You may contact us by phone at 905-378-4647 ext. 44423 or by e-mail.

How to address questions or concerns when you are a patient in the hospital:

At any time during your stay in the hospital, we encourage you to discuss your questions and concerns directly with a member of your healthcare team (i.e., charge nurse, Unit Manager or treating physician). If there are matters which you feel require further attention, we encourage you to contact the Patient Relations Specialist at 905-378-4647 ext. 44423.

We will:

• Listen to your comments and feedback in a respectful way.
• Follow-up with the appropriate manager(s) to inform them of your complaint or compliment.
• Assist you in resolving any dissatisfaction you or your loved one may have with the manner in which you were treated.

We worked with patients, community members and members of our team to develop values aimed at establishing a caring relationship built on mutual respect and understanding with our patients, family members and alternative decision makers. Please read our Partnering with Patients document

Patient Relations Contact Information:

Monday – Friday, 8 a.m. – 4 p.m.

Note: If a Patient Relations Specialist is unavailable to take your call, please leave a detailed message and your call will be returned as soon as possible.

Telephone: 905-378-4647 ext. 44423

Email: patientrelations@niagarahealth.on.ca

In person or in writing:

Niagara Health
Patient Relations Specialist
1200 Fourth Ave.
St. Catharines ON L2S 0A9