Niagara Health is an active participant in patient satisfaction surveys, with a goal to evaluate hospital care and services and to report to the public how our healthcare system is functioning. This process includes Niagara Health patient and visitor feedback.
Through patient satisfaction surveys, we receive information that helps us identify where we are doing well and highlights opportunities to improve our care and services.
Completion of the survey is voluntary and all responses are kept confidential.
We appreciate the feedback that is provided to us through our surveys process. We encourage all patients and family members who are selected to complete the surveys and to express your opinions, both positive and negative, in an open and frank manner.