Resources for Primary Care Providers

Quality healthcare relies on strong partnerships and we deeply value our relationship with primary care providers.

By working together, we enhance hospital experiences, ensure safer transitions home and improve the overall health of residents in Niagara.

Latest Updates

New centralized referral process for specialized geriatric and behavioural support services: Effective June 3

As of June 3, 2025, referrals to Specialized Geriatric Services (Geriatric Medicine and/or Geriatric Psychiatry), Behavioural Supports Ontario, and GeriMedRisk for patients living in the community in the Niagara Region must be directed to BSO/SGS Central Clinical Intake.

This change will benefit Primary Care referring providers and patients/ caregivers by:

Providing access to multiple services through one referral form
Sharing information about suitable community support services
Supporting equitable access to care
Fax: 1-855-406-2163

Referral Form

Lettertoreferringproviders-CentralClinicalIntake.pdf

If you have any questions, please contact BSO/SGS Central Clinical Intake at 905-521-2100 ext. 12221 or by email at gericentralintake@hhsc.ca.

Resources

Are you a primary care provider with questions about SCOPE Niagara?

Register Now

SCOPE Niagara launched May 25, 2022.

For Urgent HIS Issues that have a direct impact on patient care

Please call the HIS Service Desk 905-378-4647 Ext. 42850 PRESS 3.

For other HIS concerns, please reach out to our SCOPE team. They will escalate the matter to our HIS team, ensuring your concerns are tracked and followed up on promptly.

Health Information Management

Health Information Management Release of Information Specialists can be reached at 905-378-4647.

For site-specific contact information including fax numbers. Visit the Health Information Management webpage.