Building better healthcare, one patient experience at a time
For Caroline Campbell, compassion is more than a job requirement, it’s the driving force behind her career.
Niagara Health’s greatest asset is its people, and its greatest reward is the community’s health and well-being.
Our team is made up of more than 7,300 employees, physicians, volunteers and patient partners who contribute to our purpose of providing Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.
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We are Niagara Health is a series of stories that celebrates the incredible people working and volunteering in our organization and how they make a difference in the lives of patients and coworkers every day.
For Caroline Campbell, compassion is more than a job requirement, it’s the driving force behind her career.
When Lifin Parakkal Thomas first walked through the doors of Niagara Health in 2013 as a volunteer, he never imagined he’d one day be receiving an award for excellence. But more than a decade later, this internationally-educated nurse practitioner is now a vital member of the internal medicine team — and the recipient of the 2025 Rising Star Award.
For 50 years, Niagara Health’s Withdrawal Management Services program has served as a safe entry point for people seeking help with substance use — and it’s the team behind the program who make that possible.
At McMaster’s Michael G. DeGroote School of Medicine Niagara Regional Campus, medical students don’t just learn anatomy and diagnostics - they learn what it means to be part of a community. For the past eight years, Dr. Amanda Bell has led the campus with a key goal: to shape doctors who are not only clinically excellent, but also grounded, compassionate and deeply connected to the people they serve.
Emergency departments are where people come during their worst moment but Dr. Melanie Senechal is a steady force of compassion and care.
A team of Niagara Health nurses calling themselves ‘Team Lifesaver’ took part in the Women Networking in Sports of Niagara Amazing Race event on Saturday, Aug. 13 in Welland. Pictured from left are RN Andrea Demery, RN Jody Gowling, RPN Christina Brownlow and RN Lorraine Hotson. Photo courtesy J.T. Lewis for Torstar.
As a token of appreciation for all the hard work and dedication over the past few years, CosMic Plants in Beamsville delivered more than 2,000 orchids to staff, physicians and volunteers across our sites on Friday, Aug. 12.