Information for patients, their families and visitors about what to expect when visiting Niagara Health.
Our purpose is to provide extraordinary caring for every person, every time. We know that being admitted to hospital can be stressful and overwhelming. At all of our hospital sites we do whatever we can to make your stay as comfortable as possible. We are committed to providing a safe, secure and respectful environment.
The sections below have been prepared as a guide to help you adjust to your new surroundings and answer as many questions as possible.
Your Hospital Handbook
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How to get here
Niagara Health is a regional healthcare provider with multiple locations and a growing network of community-based and virtual services. Niagara Health also offers several programs in the community including the Niagara Falls Satellite Dialysis Centre, New Port Centre in Port Colborne and Withdrawal Management Services in St. Catharines.
Locations
- Fort Erie Urgent Care Centre
230 Bertie Street
Fort Erie, ON L2A 1Z2 - Niagara Falls Site
5546 Portage Road
Niagara Falls, ON L2E 6X2 - Port Colborne Urgent Care Centre
260 Sugarloaf Street
Port Colborne, ON L3K 2N7
- St. Catharines Site
1200 Fourth Avenue
St. Catharines, ON L2S 0A9 - Welland Site
65 Third Street
Welland, ON L3B 4W6
Parking
On-site parking is available across Niagara Health. Signage at each location will direct you to park in the lots designated for patients and visitors.
A gated system is in place at our hospitals in St. Catharines, Niagara Falls and Welland. Pay and display systems are in use at the Port Colborne and Fort Erie urgent care centres.
St. Catharines, Niagara Falls and Welland HOSPITALS
Parking lots with the gated system have three payment options - cash, VISA or MasterCard. The parking system cannot take debit at this time.
You can use your VISA or MasterCard by directly swiping to get in and out of the parking lot. The same card must be used to enter and exit and no ticket is required.
Alternatively, you can take a ticket upon entry into the parking lot. Bring the ticket into the hospital with you – do not leave it in your vehicle. There are kiosks at the entrances where you can pay by cash, VISA or MasterCard before leaving the building. If you have a ticket, you can also use your VISA or MasterCard to pay at the exit gate. You would need to insert your ticket into the machine, followed by your VISA or MasterCard.
Port Colborne and Fort Erie URGENT CARE CENTRES
When parking in pay and display lots, please purchase a ticket in the machine and display it on your dashboard.
Did you know? Revenue generated through parking services helps to purchase much-needed healthcare equipment used at Niagara Health across the region. We appreciate your support.
Wheelchair Accessibility
Wheelchair-accessible entrances are available at all hospitals. Please follow hospital directional signage for drop-off and pick-up areas.
Map of Niagara Health Sites
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Patient and Family Bill of Rights
We worked with patients, community members and members of our team to develop values aimed at establishing a caring relationship built on mutual respect and understanding with our patients, their family members and alternative decision makers. Read the bill of rights
Patient and Family Declaration of Values (PFDoV)
Our PFDoV is a document that outlines the values that support partnerships with patients, families and caregivers across the healthcare system. The PFDoV describes key elements that are important to patients, families, and caregivers when they receive care. Learn more
Patient Privacy
At Niagara Health, we treat your personal health information with respect and sensitivity and do so in accordance with the Ontario Personal Health Information Protection Act (PHIPA, 2004) and all other applicable legislation.
The people at Niagara Health who provide and support your care are permitted to see your health information. This group includes doctors, nurses, technicians, therapists, and other health professionals who provide care and treatment. Students may also work with your healthcare team under the guidance of qualified teachers. Learn more
Niagara Health Navigator
Your virtual front door to health services in Niagara
Niagara Health Navigator is a mobile app that gives you access to a growing set of resources to help you navigate your care journey.
Join us and the over 71,000 people who have already downloaded the app.
Learn more or get started for free today
Extraordinary Caring. Every Person. Every Time.
