Know your healthcare options in Niagara

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Know your options in Niagara

Community partners working together to inform you

During the months of November to May, flu and other illnesses spread in our communities. 

Niagara Health, Hotel Dieu Shaver Health and Rehabilitation Centre, Niagara Region Public Health and Hamilton Niagara Haldimand Brant Community Care Access Centre are working together to help the public better understand the options available for healthcare.

In non-emergency situations, your first option should be your family doctor or nurse practitioner.

Other options include:

  • Walk-in clinics
  • Call Telehealth 1-866-797-0000 for health advice and information from a registered nurse 24 hours a day, 7 days a week
  • Visit Healthcare Options to search for a healthcare provider near you
  • Call 211 for information and services about healthcare in Niagara
  • Visit Hamilton Niagara Haldimand Brant CCAC website for non-emergency medical options

For medical emergencies: Call 9-1-1 immediately or go to the nearest Emergency Department

Bring your medications with you


Please bring a list of your medications to all medical appointmens. Download your medication list brochure.

Current wait times at Niagara Health


For current wait times click here

When to go to an Emergency Department

Our specialized ED teams treat patients who call 9-1-1 and arrive by ambulance. They also treat walk-in patients for such emergencies as:

  • Broken bones
  • Dizziness
  • Complications of pregnancy
  • Serious illness
  • Serious injury
  • Mental health issues

When to go to an Urgent Care Centre

  • Minor abdominal pain (nausea, vomiting)
  • Ear, nose, throat and eye problems
  • Minor mental health issues
  • Cuts that may need stitches
  • Sprains, strains, sports injuries
  • Minor asthma attacks or allergic reactions

Niagara Health System